Bamboo Deploy

We want you to be happy with Bamboo Deploy. This Refund Policy explains the conditions under which we will issue a refund for a Premium subscription, how to request one, and how long the process takes. By subscribing to the Service you agree to the terms of this Refund Policy, which forms part of our Terms of Service.

1. 30 Day Money Back Guarantee

If you are not satisfied with Bamboo Deploy Premium for any reason, you may request a full refund of your first paid month within thirty (30) calendar days of the initial charge. The thirty day window begins on the date and time of the first successful charge on your account, as recorded by our payment processor.

The 30 day money back guarantee is available only on the first paid month for a given account or for a given billing email address. Reactivations, second subscriptions, returning customers, and renewals after the initial period are not eligible under this guarantee.

2. What is Eligible

The following charges are eligible for a refund when requested within the 30 day window:

• your very first Premium subscription payment;
• an accidental duplicate charge that occurred due to a payment processor error or a billing mistake on our side;
• a charge applied to an account that you can demonstrate you did not create and did not authorise (subject to a security review).

3. What is Not Eligible

The following are not eligible for a refund unless required by applicable consumer protection law in your country of residence:

• any subscription renewal beyond the first month, including monthly renewals that occur after the initial 30 day window;
• partial months in which the subscription was used for any portion of the billing period;
• charges that occurred more than 30 days before the refund request was received by us;
• accounts that have been suspended or terminated for violations of our Terms of Service;
• charges where there is reasonable evidence of refund fraud, account abuse, or repeated chargebacks;
• fees charged by your bank, card network, or other third parties in connection with the payment.

If a request falls outside the standard policy but you believe you have an exceptional circumstance, we will still review it in good faith. We may, at our discretion, issue partial refunds, account credits, or extensions in lieu of a cash refund where we agree that something should be made right.

4. How to Request a Refund

To request a refund, send an email or contact us through the contact form from the email address associated with your Bamboo Deploy account. Please include the following information so we can locate your charge quickly:

• the email address on your Bamboo Deploy account;
• the approximate date of the charge you would like refunded;
• a short note describing the reason for the request (optional but helpful so we can improve the product).

You do not need to provide a card number, billing address, or any other financial information. Our team locates the charge inside our payment processor and triggers the refund directly. We may ask follow up questions if we cannot identify the charge from the information provided.

5. How Long it Takes

We typically review and process refund requests within one to three business days of receiving them. Once we approve and trigger the refund, the funds are returned by our payment processor to the original payment method.

The time the refund takes to appear on your statement depends on your bank or card network. Most refunds arrive within 5 to 10 business days, although in some cases it can take a full billing cycle. We are not able to speed up the return time at your bank. If more than fifteen (15) business days have passed since we confirmed the refund and you still do not see it on your statement, please contact us with the original confirmation message and we will help track it.

6. Effect on Your Account

When a refund is issued, your access to Premium features ends on the date the refund is approved. Files you have uploaded remain in your account in a read only state for a reasonable grace period so you can download anything you still need. After that period we may remove the content from active storage. Your account itself stays active in free mode unless you ask us to delete it.

Code signed files. A code signed file is delivered to you in consideration for your paid subscription for the period in which it was delivered. If you request or receive a refund or reversal of the charge covering that subscription period, your right to use, distribute, publish, ship, or otherwise make that signed file available to any third party is revoked with effect from the date of the refund request. Continuing to distribute or publish such a signed file after requesting or receiving the refund is a violation of our Terms of Service and may result in suspension or termination of your account. For example, subscribing, obtaining a code signed file, publishing or distributing that file, and then requesting a refund for the period in which it was delivered while the file remains in distribution is a breach of these terms.

If the same email address is used to subscribe again after a refund, that new subscription is treated as a returning customer for the purposes of Section 1 of this policy and is not eligible for another money back guarantee period.

7. Cancellation Without a Refund

You can cancel your subscription at any time directly from the Plan section of your dashboard without contacting us. Cancellation stops future renewals and is effective at the end of the current billing period, after which you will not be charged again. Cancellation alone does not trigger a refund of the current period; it only stops the next renewal.

If you want both a cancellation and a refund and you are within the 30 day window, please use the request process described in Section 4 above and mention that you would also like the subscription cancelled.

8. Chargebacks

We prefer to resolve refund requests directly. Filing a chargeback with your bank before contacting us makes the process slower for both sides and can result in additional fees on our account. If you initiate a chargeback for a charge that we would have refunded, we may, at our discretion, suspend the account associated with that charge while the dispute is in progress and reserve the right to recover any fees from any future amounts owed to that account.

If you have a concern about a charge, please reach out to us first; the great majority of refund requests are resolved the same day.

9. Changes to this Policy

We may update this Refund Policy from time to time to reflect changes to the Service, the introduction of new plans, or new legal requirements. Any update only applies to charges that occur on or after the effective date of the revised policy. Charges that pre date a change are governed by the policy in effect at the time of the charge.

10. Contact

If you have any questions about this Refund Policy, or if you would like to submit a refund request, please contact us.